Returns & Exchanges

At Cheap Cigarettes Australia, we strive to ensure every order meets our quality standards, offering a 14-day return window for unopened or defective products. Please note that due to health and safety regulations, all returned items must remain in their original, sealed packaging to be eligible for a refund.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and the reason for the return.

• 2.
  Approval & Labeling

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Secure Packaging

  Place the items in a secure shipping box to prevent damage during transit, ensuring the RMA number is clearly marked on the outside.

• 4.
  Inspection & Refund

  After we receive and inspect the returned items to confirm they are unopened, we will process your refund to the original payment method within 5-7 business days.